Privacy
Privacy Policy
Last updated: April 2025 · Handover Car & Bike Rental, Bhubaneswar
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Our Privacy Commitment
At Handover, we respect your privacy and are committed to protecting your personal information. We collect only what is necessary for vehicle rental operations and never sell your data. This policy explains clearly what we collect, how we use it, and your rights.
1. Information We Collect
- •Personal details: Name, phone number, email address.
- •Identity documents: Driving License and Aadhaar Card for verification.
- •Booking details: Vehicle preferences, dates, pickup location, and rental duration.
- •Usage data: Pages visited on our website (anonymized, no personal tracking).
- •Communication: Messages sent via WhatsApp, email, or contact forms.
2. How We Use Your Information
- •To process and confirm your vehicle rental booking.
- •To contact you for booking confirmation, support, and updates.
- •To verify your identity as required by law for vehicle rentals.
- •To send service-related notifications (no marketing spam).
- •To improve our services based on feedback and usage patterns.
3. Data Sharing & Disclosure
- •We do NOT sell your personal data to any third party.
- •Data may be shared with insurance providers solely for claim purposes.
- •We may disclose data to law enforcement if legally required.
- •Your data stays within Handover and is not shared with advertisers.
4. Data Security
- •All personal data is stored securely with restricted access.
- •We use industry-standard encryption to protect sensitive information.
- •Physical documents (DL, Aadhaar) are returned immediately after verification.
- •We regularly review and update our security practices.
5. Data Retention
- •Booking records are retained for 2 years for legal compliance.
- •Identity verification data is deleted after 90 days of rental completion.
- •You may request deletion of your personal data by contacting us.
- •Some data may be retained longer if required by law.
6. Your Rights
- •Right to Access: You can request a copy of the personal data we hold about you.
- •Right to Correction: You can request correction of inaccurate personal data.
- •Right to Deletion: You can request deletion of your personal data.
- •Right to Opt-Out: You can opt out of any marketing communications at any time.
7. Cookies & Website Data
- •Our website may use minimal cookies for basic functionality.
- •No third-party tracking cookies are used on our website.
- •You can control cookie preferences through your browser settings.
- •We do not use Google Analytics or similar tracking tools.
8. Contact for Privacy Matters
- •For any privacy-related questions, email us at: handoverselfdrive@gmail.com
- •We will respond to privacy requests within 7 business days.
- •For urgent matters, call us at +91-76838-58458.
- •We take privacy concerns seriously and handle all requests professionally.
Have questions about your privacy? Contact us directly.